Legal

Privacy Policy

How we collect, use, and protect your personal information. Effective January 1, 2026.

This Privacy Policy describes how Pickleball Complete Academy ("we," "us," or "the Academy") collects, uses, and shares information about you when you visit pickleballcompleteacademy.com, use our services, or interact with us. We are committed to protecting your personal data and being transparent about our practices.

1. Who We Are

Pickleball Complete Academy is the data controller for the personal information described in this policy.

2. Information We Collect

We collect the following categories of personal information:

Information you provide directly:

  • Full name and contact details (phone number, email address)
  • Program and skill level preferences submitted via inquiry forms
  • Messages and inquiries submitted through our contact form
  • Court reservation details including preferred dates and times

Information collected automatically when you visit our website:

  • IP address and approximate geographic location
  • Browser type, operating system, and device information
  • Pages visited, time spent, and referring URLs
  • Cookie identifiers and session data (see Section 5)

We do NOT collect:

  • Credit card numbers or payment instrument data
  • Social Security Numbers or government ID information
  • Biometric data of any kind

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiry, booking request, or program enrollment
  • To confirm and manage court reservations and lesson schedules
  • To communicate program updates, schedule changes, or facility notices
  • To improve our website content and user experience
  • To measure the effectiveness of advertising campaigns (see Section 6)
  • To comply with applicable laws and regulations
  • To prevent fraud or abuse of our systems

We process your data based on your consent (form submission), our legitimate interests (responding to inquiries, operating our business), and legal obligations.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share data in limited circumstances:

  • Service providers: We use trusted third-party services (email, analytics, scheduling tools) that process data on our behalf under data processing agreements.
  • Legal requirements: We may disclose data if required by law, court order, or governmental authority.
  • Business transfers: If the Academy is acquired or merged, your data may be transferred as part of that transaction. You will be notified in advance.
  • Advertising partners: Aggregated, non-personally-identifiable data may be shared with advertising platforms (see Section 6).

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyze site traffic.

Types of cookies we use:

  • Essential cookies: Required for basic website functionality (session management, security). Cannot be disabled.
  • Analytics cookies: Help us understand how visitors use the site (e.g., Google Analytics). These cookies collect anonymized data.
  • Advertising cookies: Used to measure ad campaign performance and deliver relevant advertisements via Google Ads.

You can control cookie preferences through your browser settings. Disabling certain cookies may limit website functionality. Most browsers accept cookies by default; you can change this in your browser's privacy settings.

6. Google Ads & Advertising Disclosure

We use Google Ads to promote our services. Google may use cookies and similar technologies to show our ads to users who have previously visited our website or searched for related terms on Google.

  • Google's advertising technologies may collect browsing data subject to Google's own Privacy Policy, available at policies.google.com/privacy.
  • We use Google conversion tracking to measure the effectiveness of ads. This involves placing a cookie on your device when you click an ad.
  • You may opt out of personalized advertising by visiting adssettings.google.com or optout.aboutads.info.
  • We do not share personal contact information (name, phone, email) submitted via our forms with Google or any advertising platform.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data ("right to be forgotten"), subject to legal exceptions.
  • Opt-out of marketing: Unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link in emails.
  • California residents (CCPA): You have the right to know what personal information is collected, the right to delete it, and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us at info@pickleballcompleteacademy.com. We will respond within 30 days.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. These measures include:

  • HTTPS encryption for all data transmitted through our website
  • Restricted access to personal data on a need-to-know basis
  • Regular security reviews of our systems and third-party providers
  • Secure storage of form submissions with limited retention periods

No method of internet transmission is 100% secure. If you believe your information has been compromised, contact us immediately.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal data through our website, please contact us and we will delete it promptly.

For junior programs (ages 8–17), enrollment and data collection is handled through a parent or guardian who provides consent on behalf of the minor.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. When we make material changes, we will:

  • Update the "Effective Date" at the top of this page
  • Notify active members via email at least 14 days before changes take effect
  • Post a prominent notice on our website

Your continued use of our website or services after the effective date constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our privacy team:

This Privacy Policy is effective as of January 1, 2026. Pickleball Complete Academy is an independent business. All rights reserved.